- Wex Photo Video was established in 1997 (initially under names such as Warehouse Express and Wex Photographic) in the UK.
- Over time it expanded from purely online/catalogue operations into bricks-and-mortar stores, contact centres and a full range of photographic and video gear.
- In September 2017, it merged with the UK arm of Calumet Photographic (also under the same parent company) and rebranded in October 2017 as “Wex Photo Video”.
- The merger aimed to create an omni-channel retailer (online + physical stores) with a broader range and deeper service offering.
- As of recent data: Wex claims they have helped “more than a million photographers and videographers” and operate a large number of stores (15 UK stores cited) and an extensive website with tens of thousands of items.
What They Do – Business & Services
Wex Photo Video serves a range of customer types (hobbyists, semi-pros, professionals) with photography and videography equipment, accessories and services. Some of their key offerings:
- Large equipment range: According to their company page, they offer over 28,000 products as part of the range.
- Multiple channels: They (website), by phone, live chat, and via physical stores. The website emphasises 7-day support.
- Physical retail: Wex has physical stores across the UK (London flagship, other cities) and emphasises in-store experiences such as demos, workshops. For example a new store in Glasgow was described as “the biggest camera store in Scotland”.
- Used / trade-in / rental: They also appear to offer pre-loved / used ment and services such as repairs (via Fixation) and hire/rental options.
- Expert advice & content: Wex emphasises its role not just as a retailer but as a place for advice, education (reviews, guides, workshops) and communit
Strengths & Competitive Advantages
Here are some of the strengths that stand out:
- Reputation & trust: Wex is widely referenced in photography forums and user posts as a reliable UK retailer with good service. E.g., Reddit users say: “Always had great service … both online and in store.” Reddit+1
- Range & convenience: With tens of thousands of SKUs and both physical + online presence, they offer convenience and choice.
- Wide service offering: The ability to handle new gear, used gear, hire, repair, workshops etc means they cover more of the photography ecosystem.
- Bricks-and-mortar plus online: Many photography retailers have gone purely online; Wex shows commitment to physical stores (which can appeal to customers wanting to see/try gear). For example their Leeds store opening was highlighted. Digital Camera World
- Growth & investment: Their expansion into new stores (during challenging retail times) suggests confidence in the brand and business model. Digital Camera World+1
Challenges & Things to Consider
No business is perfect. Here are some caveats or things to watch when dealing with Wex Photo Video:
- Price competition: In the photography gear market, many retailers compete heavily. Some users note that while service is strong, you sometimes pay a premium compared to grey-imports or deeply discounted outlets. As one Redditor noted: “There may cheaper stuff out there but beware of grey imports because of the lack of warranty.” Reddit
- Used equipment condition: While Wex offers used gear, as with any used-kit purchase you should check condition, shutter count (for cameras), warranty coverage etc. Some user forums reflect mixed experiences with used-kit across retailers. Reddit
- Store vs online dynamics: While they have physical stores, for some specialist/large-format gear or very niche items you may find better selection (or deals) online or via specialist importers.
- Warranty / support nuance: For some items (especially used gear or imported accessories) warranty coverage may differ. It’s wise to read the fine print—what is covered (and for how long) by Wex’s guarantee.
- Retail environment / macro risks: Photography gear is often a discretionary purchase; economic downturns, supply chain issues (camera/lens shortages), and competition from some online-only disruptors can impact the business. While Wex appears strong, the broader environment remains challenging.
Why Use Wex Photo Video – Who It’s Good For
If you’re considering using Wex, here are scenarios where they particularly shine:
- You want reliable service from a well-established UK retailer, with physical store access (you can go in, talk to staff, see equipment).
- You are buying new gear (camera body, lenses, video equipment) and prefer the warranty and support from a known retailer rather than a grey-import.
- You appreciate expert advice / workshops / community input, e.g. you’re less confident and want to learn.
- You want flexibility with used equipment, trade-in, rental options and prefer a store that offers multiple services.
- You value multi-channel convenience: online ordering + physical store support + possibility to return/collect in store, etc.
Summary
Wex Photo Video is one of the UK’s premier specialist retailers for photography and videography gear. From its origins in the late 1990s, through expansion, merger with Calumet UK and re-branding, it now offers a comprehensive service across new gear, used gear, rental, repair and education.
For many buyers, Wex represents a trustworthy one-stop shop with solid backing, especially if you value service and reliability. On the flip side, you may find occasional better deals elsewhere (especially for used or grey-import equipment), so it pays to compare.
If you’re in the market for gear and want both service and selection, Wex is a strong contender.